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Review of HyperCity Retail Outlet in Ahmedabad

HyperCity Retail MarketI frequently visit HyperCity retail outlet in AlphaOne Mall, Ahmedabad but i did not find any great deal. They mention on some products with old price and new price but there is hardly a difference of Rs 1 between offer price. That is really a funny part. Is that really called a deal? How can you offer something with a price difference of Rs 1 and call it a deal? They sell most of the products cost to cost, same as their MRP. I hardly find any deals or good discount offers on products but on the other hand, i must admit that their policies of maintaining quality products and clean environment is fantastic.

Their store is really clean. I must give them full marks for that. Overall atmosphere is not at all noisy (like other super stores). They maintain their level of decency. They of course sell genuine products with excellent quality maintained. While buying any products from their store, we never leave with any doubts about reliability of the products. They are superb.

Sometimes i have experienced that their executives standing in a store are not so friendly and not so willing to help if we inquire about products. They come like they dont want to help. If we ask, they always give limited reply and go away. Top executives / seniors may be better in terms of keeping good relationship with customers.

I was looking to purchase a wooden dining table set. I was told that it has discovery club card points but you will only know when you buy it. I bought it (20 Oct 2013) and then i asked again. Guess what? That executive said that if it has points, it must be mentioned in front of the product. He seen and said that it does not have any DCC points. I was so disappointed that i wrote a complaint to the store head office. To my pleasant surprise, they contacted me immediately and offered me equal value gift vouchers for the DCC points i demanded. This is what i call a “good customer service”. They are winner. I respect them for the way they treat their customers if there is anything wrongly happened with them. They really try to keep us happy and satisfied with their service. Dining table i got delivered is too in a good condition and delivered right on time they committed.

No matter, if their discount offers are just average but i am highly satisfied with their service. HyperCity wins over my heart. I hope they will keep up the good work.

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